Intelligent Emergency Call

Intelligent Emergency Call from BMW ConnectedDrive can be relied on to automatically and quickly send for help in an accident, ensuring the vehicle’s occupants receive optimum assistance as soon as possible.

An emergency call is automatically activated when the crash sensors register an accident and this is immediately transmitted to the BMW Call Centre. A Call Centre agent makes contact with the occupants to enquire about their condition. At the same time the agent receives data on the vehicle relevant to the rescue operation as well as the type and severity of the accident. From which side and with what impact did contact take place? Which airbags were activated? And, depending on the model, did the vehicle overturn? Thanks to GPS the BMW Call Centre agent also receives information on the vehicle’s exact position, type, number plate and colour. Based on precise positioning data of the vehicle’s location, the nearest emergency services unit is deployed and supplied with all the information necessary to ensure they give the accident victims the appropriate medical care.

Intelligent Emergency Call from BMW ConnectedDrive can also be activated manually, e.g. to help other road users. It works independently of mobile phones.

Booking Intelligent Emergency Call includes free use of the BMW TeleServices special equipment option.